The staff is amazing and fabulous with good manners, the breakfast is very tasty, the rooms are attractive with lovely beds, and there is a good view of the promenade.

Had a great time during our short 10-night stay here. Our room was in a perfect spot, close to awesome bars, the promenade, and the sea. We were lucky that Ca Mario was nearby, we popped in for pastries on a rainy day 🥐.

Good location of the hotel - right near the beach and a pool on promenade. Good rooms - we have a big room with three windows. Staff a polite and helpful, all the staff know English language. There is a program (live music) every evening. Rooms a very clean.

There is no parking! It is very, very, really very difficult to park near the hotel! There is no minibar in the room. the balcony is an additiona option for extra cost.

The staff was very friendly and helpful location is very good

tioilets in the reception area can be maintained a little better

The staff is very nice and polite at all levels. Modern, airy room with a balcony, fridge, and slippers. - the breakfast is very tasty. - the location is stunning, not far from the center of town, shops, bars, and supermarkets. - the bar had a man singing last night, very good. - Beer is priced at 3 euros a pint. - Close to the Costa Martianez Complex.

Decent food, good service and lovely view of the sea...

The hotel is very nice located at Puerto de la Cruz, in front of Lago Martianez where we paid just 3,50€ to enter. The food at the hotel was really good, with many offer. The hotel staff were very frendly and the other customers of the hotel too. The room is nice but not 4 stars. The balcony of the room facing the sea and the lake was wonderful, providing an incredible picture. The hotel has entertainment every day, with varied shows, from music, dance and magic. Keep in mind that Puerto La Cruz is in the north of Tenerife and so there is no sun, the weather was always cloudy. From north to south there is a difference in temperature that reaches 10 degrees. From what I saw in the south think the north is much more calm and beautiful, even for shopping Puerto Cruz has the best deals. If I come back to visit Tenerife I choose this hotel again.

The furniture of the room already has plenty of time. The toilet also. The hotel does not provide free internet, and we have to use a computer in the lobby that are already too far behind.

Our room was freshly decorated and new-fashioned. Staff were nice and breakfast was tasty. - Its location approx 10-15 minutes' walk from a historic English garden was great.

after reading that it was free cacellation found out after i had booked it that there was no free cancelation ,so i went but had to go home before i was due to because i had stomach upset and i would have passed it all round the hotel .so why did it state free cancelation .i shall be very wary in future.

We arrived late on Monday night and were greeted by a very riendly receptionist who checked us into our room quickly and efficiently. The room was spotless and very comfortable with stunning views of the pools on the front and the coastline. Breakfast was also good with a good choice catering for all tastes and the staff in the restaurant were very friendly and our table was constantly cleared of dirty plates etc.

nothing

The location here is fantastic, really close to bars and restaurants. Rewritten: the location is incredible, with plenty of bars and restaurants nearby.

The setting and location .

The guests were allowed in dining room at dinner time in shorts

Awesome location, excellent views of the sea and local area and nice staff. Tasty breakfast to start the day, well presented food. New-fashioned and airy rooms with outdoor bathrooms. Location so close to the bus stop and Los Realejos. Situated only 1 km from Lake Martianez Leisure Park.

This place is conveniently located in a central area near the coast, shops, bars, supermarkets, and the town center.

The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location.

Though a great selection was provided for breakfast sometimes the hot food was not that hot.